Our Team

Robert B. Austin


Robert obtained his Real Estate License in 1997 and became a licensed Real Estate Broker in 2007. Robert came to work at CRES, Inc. in 2006 and has been the owner since 2018. Robert has been a part of over 3,000 real estate transactions in his career. He is a longtime member of California Mortgage Association and Redlands Rotary. He attended the University of Oklahoma majoring in marketing. He enjoys spending time with his 4 children, playing golf, coaching youth football and watching college football.

Leonel Tapia

executive vice president

Leonel began his real estate career in 1987 as a payment processor for Far West Savings and Loans.  He also worked for Standard Mortgage Company Loan Servicing Department and Aames Home Loans Investor’s Relations Department before he was hired by Crawford Investment Company in August of 1995. Leonel obtained his California Department of Real License in 1997.  Outside of work, Leonel enjoys traveling every chance he gets including visiting his parents in Nicaragua. 

Tekla Housley

operations manager

Tekla Housley began her career at Crawford Investment Company/Crawford Real Estate Services, Inc. in September 1996.  Tekla obtained her real estate license in August 1997.  Her first duties with Crawford were as the Lender Representative which entailed placing private investors in trust deed loans arranged by Crawford, preparing lender documentation as required by the Department of Real Estate, and acting as the liaison for the lenders with other Crawford departments.  In her spare time Tekla enjoys spending time with her family, traveling and working jigsaw puzzles.

Sue Zowarka

servicing manager

Sue has worked in the real estate industry for over 45 years. She has worked at Crawford Investment Company/Crawford Real Estate Services, Inc. continually since April 1, 1995. She began as the manager of loan servicing and also oversaw the activities of Shoshone Service Corporation. Sue is still the manager of loan servicing department.  She has been married to her husband Tom for 47 years. They have two grown sons and 4 grandchildren.

Zana Shain

escrow officer / fund control

Zana Shain began her escrow career as an escrow secretary in 1989.  Zana has worked for CRES, Inc. for over 25 years.  Zana’s overall knowledge and experience in the escrow industry allows her to be a valued team member.   Over the years Zana has handled all kinds of transactions; each day presents a new challenge.  She is a problem solver and brings a “can achieve” attitude to the closing process.  In her spare time she enjoys reading and solving word puzzles. 


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